Gear"best" NOT so best after all , they fooling me and have audacity

  i made those two orders
W***********
W***********
i log in my account today to see the status of orders and i show in order status "Refunded "
why are they Refunded when i did not ask something like this? can you check it .

  Dear ************,
Thank you very much for your inquiry.Please let me explain the reason:
  Our financial department have reviewed your order information, we are sorry to tell you
this transaction has not been verified by paypal.The problem may be related to an account error.
  In accordance with our company policy, and in order to protect the
interests of both seller and buyer, we cannot accept your payment
via PayPal. Please kindly note this is a standard check and is completely normal,
there is no need for concern.
  You are welcome to place new order with us using either western union or a bank transfer
as payment method.
  We wish to apologize for any inconvenience that this may cause you.
This ticket will be closed.

  i opened a ticked T15110404626 and your answer was "Our financial department have reviewed your order information, we are sorry to tell you this transaction has not been verified by paypal" i DID NOT MAKE THE PAYMENT WITH PAYPAL but with my card directly and the money tranfered to yor acount at 31/10/2015 for the order W****** amount of ******Euro ant for the order W***** the amount **** euro the same day , i made the payment with my MoneySafe card , in my card transaction says "Merchant : GEARBEST COVENTRY GBR" and "Trans Type : E-COMMERCE" the money until today is still not in my account so they not Refunded , so what we have to do now to solve my problem?

  i took the authorization codes from the transaction
for **** euro the authorization code is ******
for ***** euro the authorization code is ******
can you check now that the payment has made

  We are sorry your orders W**** and W***** are exactly has been refunded.
Please note:
A credit card refund may take up to 7-14 days to process and appear in your account.This is completely outside our control.Please contact your CC company for any related issues.

  I can not understand why you canceled my order once you saw my payments? accept payments with cards or only pypal? the bad think is the commitment of my money for almost a month (from the day of order and payment until i show them in my account) for a mistake purely yours, thanks for poor cooperation, and i will think if i buy from you again

We couldn't accept your order with online payment. Could you please pay with Western Union and bank transfer ? We are sorry for that.

  I try to figure out if you mock me or not ,
1st you say you do a refund because you can not see in the paypal the payment
2nd that you can not accept my order online with online payment (but you have it in your site).
I know that my money has come out of my card,
I'm asking if you passed my money on your account, YES or NO?
If YES, why do you say that you can not accept my order?
If NO why do you say that you will do a refund?

if you make a refund can you send me the authorization codes of the transaction and the amount of the refund?

I just think that you mock me and i cant tolerate it.

We have cancelled your order and refunded the money to you on 03-November.
Please note: A credit card refund may take up to7-14 days to process and appear in your account.This is completely outside our control.Please contact your credit card company for any related issues.
Thanks for your understanding and support.